Privacy Policy

Last updated July 29, 2019


1. About this Privacy Policy
This privacy policy describes how LexisNexis Payment Solutions, managed by LexisNexis VitalChek Network Inc. (“LexisNexis Payment Solutions”) will collect, receive, use, store, share, transfer and otherwise process the personal information collected when you visit the LexisNexis Payment Solutions Web sites, mobile applications, counter applications or kiosks, and other products and services that post a link to this privacy policy (each, a “Service”). It also describes your rights in determining what we do with the information that we collect or hold about you. This privacy policy may be supplemented by additional privacy terms or notices set forth in certain areas of the Service.

This privacy policy also covers our collection, use and disclosure of personal information that we collect through our service LexisNexis Payment Solutions Service. The use of information collected through our service is limited to the purpose of providing the service for which our client has engaged LexisNexis.

This privacy policy does not apply to Web sites, applications or mobile platforms that are not linked to this privacy policy or to those operated by third parties. We encourage you to review the privacy policies posted on those Web sites, applications and mobile platforms.

2. Collection of Information
The Service collects information from you in two ways: directly from your input and automatically through the Service’s technologies.

a. Information provided by you
The types of personal information that the Service collects directly from you may include:

  • Contact information, such as your name, email address, postal address and phone number;
  • Usernames and passwords;
  • Payment information, such as a credit or debit card number;
  • Identification information, such as your date of birth, driver’s license number and/or social security number;
  • Comments, feedback, posts and other content; and
  • Interests and communication preferences.

In order to access certain content, make use of additional functionality and features or submit a request, you may be asked to register for an account or complete and submit a form that requests additional information.

b. Information Collected Automatically
The Service also automatically collects, through its servers and the use of cookies  and similar technologies such as web beacons,scripts and tags, information that tells us how you use the Service, such as:

  • Internet Protocol (“IP”) address used to connect your computer to the Internet;
  • Computer, device and connection information, such as browser type and version, operating system, mobile platform and unique device identifier (“UDID”) and other technical identifiers;
  • Uniform Resource Locator (“URL”) click stream data, including date and time stamp, referring and exit URLs, and pages you visited or searched for on the Service; and
  • For location-aware Services, the town or city where your device is located in order to provide you with more relevant content for where you are in the world.

We may use and disclose information that does not reveal your identity or permit direct association with any specific individual, such as browser and device information, usage data and aggregated information, for any purpose, except where we are restricted by law. If we combine non-personal information with personal information, the combined information will be treated as personal information for as long as it remains combined.

You can control cookies and similar technologies through your browser’s settings and other tools. However, if you block certain cookies, you may not be able to register, login or access certain parts or make full use of the Service.

3. Use of Your Personal Information
We use your personal information to:

  • Process or fulfill the transaction or order you request;
  • Provide technical, product and other support and to help keep the Service working, safe and secure;
  • Respond to your requests, inquiries, comments and concerns and otherwise correspond with you;
  • Provide, evaluate and improve the Service and our other products and services and to develop new products, services and benefits;
  • Offer you customized content and personalization of the Service to make it more relevant to your interests and needs;
  • Notify you about changes or updates to the Service and our other products or services;
  • Provide you with special offers and other information about the Service and our other products and services;
  • Invite you to participate in surveys, sweepstakes, competitions and similar promotions;
  • Identify usage trends and for data analysis, including for purposes of research, audit, reporting and paying royalties and license fees to third-party data providers, and determining the effectiveness of our promotional campaigns, and in other ways to which you have expressly agreed in a customer agreement;
  • To display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at VCN_helpdesk@vitalchek.com; and
  • Comply with our legal obligations, resolve disputes, and enforce our agreements.

We may on occasion also match or combine the personal information that you provide with information that is already in our records, whether collected online or offline or by predecessor or affiliated group companies, for the purposes described above.

4. Disclosure of Your Personal Information
We do not share, sell, rent or trade your personal information with third parties for their promotional purposes. We share you personal information according to this privacy policy, with your consent or as necessary to provide you the products or services you request, meeting our operation and business needs.

We share your personal information with our affiliates, service providers, and data providers, including government agencies, to assist us with producing and delivering the Service, developing and operating our businesses, systems, applications, products and services, processing payments, providing technology functions and customer support, and marketing, promotion and communications.

We may share your personal Information with third parties for purposes other than as described in this privacy policy only with your consent. These companies are authorized to use your personal information only as necessary to provide these services to us, pursuant to written instructions. In such cases, these companies must abide by our data privacy and security requirements, and are not allowed to use personal information they receive from us for any other purpose.

We also may need to disclose your personal information

  • To (i) respond to or comply with any law, regulation, subpoena, court order or other legal process; (ii) detect, investigate and help prevent security threats, fraud or other malicious activity; (iii) enforce and protect our rights and properties; or (iv) protect the rights, property or safety of our users, employees and others; in certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements; and
  • If LexisNexis VitalChek, the Service or a related asset or line of business is acquired by, transferred to or merged with another company. In such an event, you will be notified via email and/or a prominent notice on our website of any change in ownership, incompatible new uses of your personal information, and choices you may have regarding your personal information.

The Service may let you post and share personal information, comments, materials and other content. Any information you post or disclose publicly may be collected and used by others and may be indexable by search engines. Please be careful when disclosing personal information in these public areas. To request removal of your personal information from our blog, message boards or profile pages, contact us at VCN_helpdesk@vitalchek.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

5. Children’s Privacy
We do not knowingly collect information from children under the age of 13 or target our Web sites to children under 13.

6. Your Communications Preferences
You can manage your communications preferences when you register with the Service by updating your account preferences by using the “opt-out” or unsubscribe mechanism or other means provided within the communications that you receive or by contacting us. We reserve the right to notify you of changes or updates to the Service whenever necessary.

7. Access to and Accuracy of Your Personal Information
We respect your control over your information and, upon request, we will confirm whether we hold or are processing information that we have collected from you. The Service may allow registered users to directly access their account information and make corrections or updates upon login at any time. The accuracy of such information is solely the responsibility of the user.

Please note that for personal information about you that we have obtained or received for processing on behalf of a separate, unaffiliated entity–which determined the means and purposes of processing, all such requests should be made to that entity directly. We will strive to honor and support any instructions they provide us with respect to your personal information.

To protect your privacy and security, we may require you to verify your identity. The personal information you directly provide us for the purposes of verifying your identity is typically not stored, but transmitted to the appropriate government agency directly to process your request, and therefore not readily accessible for review or correction. 

We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements and for other legitimate business purposes.

8. Data Security
We use a variety of generally accepted administrative, physical and technical security measures intended to safeguard your personal information. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL). If you have questions about the security of your personal information, or if you have reason to believe that the personal information that we hold about you is no longer secure, please contact us at vcn_helpdesk@vitalchek.com.  

9. Information Related to Data Collected through the LexisNexis Payment Solutions Service
Information Related to Data Collected for our Clients:

  • LexisNexis collects information under the direction of its Clients, and has no direct relationship with the individuals whose personal information it processes. If you are a customer of one of our Clients and would no longer like to be contacted by one of our Clients that use our service, please contact the Client that you interact with directly.  We may transfer personal information to companies that help us provide our service. Transfers to subsequent third parties are covered by the service agreements with our Clients.

Access and Retention of Data Controlled by our Clients:

  • We acknowledge that you have the right to access your personal information. LexisNexis has no direct relationship with the individuals whose personal information it processes. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his query to the LexisNexis’ Client (the data controller). If requested to remove data we will respond within a reasonable timeframe.
  • We will retain personal information we process on behalf of our Clients for as long as needed to provide services to our Client. LexisNexis will retain this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

10. Cross-Border Transfer
Only as necessary to process your request or facilitate other purposes described in this privacy policy, your personal information may be transferred to and stored and processed in countries outside of your country of residence, which may have different personal data protection rules than in your country. By using the Service you consent to the transfer, storage and processing of your personal information to and within facilities located in the United States and other countries.

11. Changes to this Privacy Policy
We may modify this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.  If we make any material changes, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

12. Contacting Us
If you have any questions, comments or requests regarding this privacy policy or our processing of your information, please contact us at:

LexisNexis VitalChek Network Inc.
Attention: Privacy Manager
PO Box 1703
Brentwood, TN 37024-1703

Telephone: 1-800-669-8313 ext. 86885
Email: VCN_helpdesk@vitalchek.com

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.